Shipping Policy
Thank you for shopping with us. We are committed to providing safe, reliable, and efficient shipping services for all orders.
Order Processing Time
All orders are typically processed and shipped within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Destinations
We currently ship to the following regions:
-
Hong Kong SAR
-
Macau SAR
-
Taiwan
-
Indonesia
Shipping Methods, Delivery Time & Fees
Hong Kong SAR
Orders are shipped via international parcel delivery from our overseas fulfillment center.
| Shipping Method |
Estimated Delivery Time |
Shipping Fee |
| Standard Shipping |
5–10 business days |
HKD 38 |
| Expedited Shipping |
3–5 business days |
HKD 78 |
| Free Shipping |
Free standard shipping on orders over HKD 499 |
|
Macau SAR
Orders are shipped via international parcel delivery from our overseas fulfillment center.
| Shipping Method |
Estimated Delivery Time |
Shipping Fee |
| Standard Shipping |
5–10 business days |
MOP 42 |
| Expedited Shipping |
3–5 business days |
MOP 82 |
| Free Shipping |
Free standard shipping on orders over MOP 499 |
|
Taiwan
Selected products for Taiwan customers may be shipped directly from our Taiwan local warehouse for faster delivery.
Taiwan Local Warehouse Shipping
| Shipping Method |
Estimated Delivery Time |
Shipping Fee |
| Standard Shipping |
2–5 business days |
NT$120 |
| Expedited Shipping |
1–3 business days |
NT$220 |
| Free Shipping |
Free standard shipping on orders over NT$1,800 |
|
If a product is not available in the Taiwan warehouse, the order may be shipped from our overseas fulfillment center, which may require an additional 3–5 business days for delivery.
Indonesia
Orders are shipped via international parcel delivery from our overseas fulfillment center.
| Shipping Method |
Estimated Delivery Time |
Shipping Fee |
| Standard Shipping |
6–12 business days |
Rp 85,000 |
| Expedited Shipping |
4–7 business days |
Rp 165,000 |
| Free Shipping |
Free standard shipping on orders over Rp 1,200,000 |
|
Customs & Import Duties
International orders may be subject to customs inspections, import duties, taxes, or other related charges depending on local regulations.
Any such charges are the responsibility of the customer.
Address Changes
Please ensure that your shipping address is correct before placing your order.
If your order has not yet been shipped, please contact our customer support team as soon as possible to request an address update.
Once an order has been shipped, we may not be able to modify the shipping address.
Order Tracking
Tracking information will be sent to your email once your order has been dispatched.
Please allow 1–3 business days for tracking updates to appear in the carrier’s system.
Delayed or Lost Packages
If your package is significantly delayed or appears to be lost, please contact us within 7 days after the estimated delivery date.
We will work with the shipping carrier to investigate the issue and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us at:
Customer Support Email: [your email address].
